Charming Holidays Limited
Hong Kong Top Service Brand (2018)
Group Tour, Ticketing & Booking Agency, Cruise Agency, Visa Agency, Travel Insurance Agency
28/F, 909 Cheung Sha Wan Road, Cheung Sha Wan, Kowloon, Hong Kong
Upholding the motto of “Horses for courses, human-oriented principle”, Charming Holidays offers high-quality, unforgettable and remarkable travel experience for customers while building up a trustworthy brand — Mr David Chau, Chief Executive Officer of Charming Holidays Limited.
Established in 1987, Charming Holidays is a wholly-owned subsidiary of Ming Pao Holdings Limited. With the spirit of professionalism and innovation, it is the pioneer in in-depth tours and has been providing the finest quality tour services over the past 30 years, building up a good reputation among customers from all walks of life. Charming Holidays has established a business network which is characterised by “rooted in Hong Kong, harbouring the world”, with branches in Los Angeles, New York, Vancouver and Toronto.
With the strong support of Ming Pao Group, Charming Holidays provides a wide range of tours destined for Europe, the United States, Canada, Australia, New Zealand, the Mediterranean and China. It also operates study tours, cruise vacation, MICE and custom-built trips, helping customers to enjoy a stress-free perfect journey.
Charming Holidays adheres to a“people-oriented” management philosophy, and it well understands that the answer to business growth lies in customers, especially their valuable feedbacks. Taskforce would be formed to analyse and evaluate the voice of customer, identifying weaknesses and areas to improve; and protocols are formulated internally to maintain consistently high-quality customer service, such as offering complimentary hotel upgrade and alternative flights when the designated one is not available.
With premium quality service and excellent marketing planning, Charming Holidays has gained a number of recognitions over the years, including “2018 Hong Kong Top Service Brand Award”, “Top Agency Award” from Lufthansa,“Elite Awards” from “Ming Pao Weekly”, “Top 10 Agents Award” from KLM Royal Dutch Airlines and Air France. Looking forward, Charming Holidays will keep the priorities straight, offering distinctive journeys to create unforgettable memories for customers that would last for years.