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Hong Kong Top Service Brands



Brand

DCH Foods

Time of Establishment

1992

Company

Dah Chong Hong, Limited

Award (Year)

Hong Kong Top Service Brand (2006), Hong Kong Premier Service Brand (2017), Hong Kong Top Service Brand Ten Year Achievement Award (2018)

Main Service(s)

Retail (Frozen Food & Grocery)

"Top Mark" Registered Categories

Retail (Frozen Food, Groceries), Online Retail

Address

7/F, DCH Group Building, 20 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong

Tel No.

2216 8068

Fax No.

2419 9226

E-mail

dchfm@fm.dch.com.hk

Website

www.dchfoodmartdeluxe.com

Wits for Win

DCH Foods has always advanced with the times. Committed to expanding customer segments for sustainable development, DCH Foods aims to pass on safe, quality food and top-notch services to the next generation — Miss Margaret Lau, General Manager of DCH Foods.

Company Profile

In 1992, Dah Chong Hong Holdings Limited opened its first chain specialty store“DCH Food Mart” which mainly sold frozen food; in 2007, DCH Food Mart Deluxe was introduced, offering premium Chinese and Western groceries to high-end consumer groups; in 2015, a whole new concept store was developed to provide a more comfortable shopping environment, making DCH Foods a one-stop lifestyle frozen specialty store. Currently, DCH Foods has a total of over 50 outlets in Hong Kong.

Track of Glory

Dedicated to giving customers a comfortable shopping experience, DCH Foods keeps refurnishing the outlets and providing diversified selections of food. Food safety, hygiene and quality are always essential to DCH Foods; and all the food items are strictly controlled and monitored at the level of procurement, processing, packaging, transportation and retailing. The self-owned food processing centre has not only obtained quality certifications such as “HACCP” and “ISO 22000”, but also been recognised as “Gold Enterprise Winner” of “Quality Food Traceability Scheme”, a testimony to its excellence in food quality control and safety management.

DCH Foods attaches high importance to service quality, in an attempt to exceed customers' expectation. It keeps strengthening the product knowledge and service quality of the staff members through on-going training programmes with continuous improvements; and leveraging on third-party's professional assessment and survey, every section of the service process has been reviewed regularly. DCH Foods was bestowed with the “Service Retailers of the Year (Supermarkets)” under the “Mystery Shopper Programme” by Hong Kong Retail Management Association in 2018.

DCH Foods has won numerous accolades over the years. Apart from the “Hong Kong Top Service Brand”, “Hong Kong Premier Service Brand” and “Hong Kong Top Service Brand Ten Year Achievement Award”, it has been accredited under the “Quality Tourism Service Scheme” since 2001 and “No Fakes Pledge” Scheme since 2005, a solid proof for its leading position in the industry and remarkable achievement in brand building.



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